Customer Service


What are my Shipping Charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery for orders above a minimum spend of ฿ 2,200.

What is the delivery time?

Your order will be processed up to 3 business days to be ready for delivery.

Your order will be delivered within 4 – 7 business days depending on your delivery address.

For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 3 business days. To track your order, please input your tracking number here

Delivery Rules and Restrictions

Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Thailand. All deliveries must be signed upon receipt.


Public Holidays and distribution centre closures?

Please note our distribution center(s) are closed on public holidays in Thailand. For orders placed on, or the day before one of these dates, processing time will be extended by 5-7 working days

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.

Date Public Holiday
Monday, 1 January 2018 New Year's Day
Tuesday, 2 January 2018 Substitution of New year Eve (December 31st)
Friday, 16 February 2018 Chinese New Year
Thursday, 1 March 2018 Makha Bucha Day
Friday, 6 April 2018 Chakri Memorial Day
Friday, 13 April 2018 Songkran Festival / Thai New Year
Monday, 16 April 2018 Substitution of Songkran Festival / Thai New Year
Tuesday, 17 April 2018 Substitution of Songkran Festival / Thai New Year
Tuesday, 1 May 2018 National Labour Day
Tuesday, 29 May 2018 Visakha Bucha Day
Friday, 27 July 2018 Asanha Bucha Day
Monday, 30 July 2018 Substitution of H.M. the King's Birthday ( July 28th)
Monday, 13 August 2018 Substitution of H.M. the Queen's Birthday ( August 12th)
Monday, 15 October 2018 Substitution of The passing of the late King Bhumibol Adulyadej ( Rama IX)(October 13th)
Tuesday, 23 October 2018 Chulalongkorn day
Wednesday, 5 December 2018 Holiday in the occasion of the late King Bhumibol Adulyadej (Rama IX)'s Birthday
Monday, 10 December 2018 Constitution Day
Monday, 31 December 2018 New Year's Eve


How do I track my order or delivery status?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.


Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

Here are some reasons your delivery might be late:

Your order was shipped during our sales and promotions season.

You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.

Your order was placed during a local public holiday.

There were unpredictable circumstances beyond our control.

Do you want to find out the current delivery status of your order? You can easily track the status of your order.


What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery team will try to re-deliver at another date. Please kindly contact us for further assistance.


Can I deliver goods out of Thailand?

Our online shop will only ship within Thailand


What should I do if I received the wrong product(s)?

If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.


Prices and Payments

We put our best effort to provide you with full and correct details of goods, descriptions and prices, but errors may be found. If we found any error in prices of goods, we will inform you as soon as possible and let you make your own decision as to whether you confirm your purchase order at the correct price or cancel your purchase order. If we cannot contact you within seven business days, your purchase order will be deemed cancelled. In such case, if you have made full payment for your purchase order, you will receive a refund in full. We are not bound to comply with your purchase order if prices shown on this website is incorrect (even though after your purchase order have been accepted).


Right to Purchase Goods

We reserve our rights to limit the quantity of certain items to be purchased by each customer as specified on our website. If we found any purchase order exceeds the limit, we are entitled to cancel such purchase order without prior notice and you will receive a refund in full through your payment channel.


What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team at 02-106-8236 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. [email protected]